Local Story: Meet Roya, The Heart Behind Hotel Woolstore 1888

Walk into Hotel Woolstore 1888 Sydney, and you’ll likely spot Roya I’Anson before you even check in. She’s the kind of General Manager who greets guests by name, shares a laugh at the front desk, and never walks past a coffee machine without offering to make one.

“I’ve always loved the feeling of being part of people’s stories,” she says. “That’s what hospitality is to me — making someone’s day a little brighter.”

Roya’s warmth is matched by an easy energy that fills the hotel. Her leadership style is hands-on and full of heart — less about titles, more about people. She’s known for jumping in wherever she’s needed, whether that’s helping with luggage, greeting returning guests, or sharing local recommendations that only a Pyrmont insider would know.

“You can see the awe in our guests’ faces the moment they arrive — it’s a moment that never loses its magic,” she says.

A hotel with character (and heart)

When asked what she loves most about Hotel Woolstore 1888, Roya doesn’t hesitate. “It’s the character,” she says. “The mix of history and modern design — it feels like the building has its own story to tell.”

Her favourite spot is the entrance to the Homestead Suite, which once served as the original access point to the woolstore, marking the beginning of the building’s remarkable journey. “It’s a reminder of where it all started,” she adds, “a piece of history that still welcomes every guest today.”

Outside the hotel, Roya finds inspiration in the local rhythm of Pyrmont — where heritage meets the harbour and everything feels a little more personal. For lunch, she loves wandering down to the Sydney Fish Market, just a short walk from the hotel. “It’s such a classic Sydney experience,” she says. “There’s nothing better than sitting by the water with fresh seafood and that harbour breeze — it’s simple, relaxed, and exactly what this part of Sydney is about.”

In the neighbourhood

Outside the hotel, Roya finds inspiration in the local rhythm of Pyrmont — where heritage meets the harbour and everything feels a little more personal.

“Whenever the opportunity arises, I enjoy taking a brief walk to Pyrmont Bridge to admire the scenic beauty of Darling Harbour,” she says. “It’s a simple way to reset and take in how special this part of Sydney really is.”

When she’s not on the floor with her team, you might find her catching the sunset or exploring the laneways nearby. Her approach to hospitality mirrors the city she loves — open, easygoing, and quietly full of charm.

“One of the moments that brings me joy during a guest’s stay is spending time at the Front Desk or in Percy, listening to guests share their experiences with each other and our team,” she says. “Their kind words about the service and the beauty of the hotel are truly heartwarming.”

Where every stay feels personal

Warm, genuine and proudly hands-on, Roya embodies the Handwritten Collection spirit — thoughtful details, human connection, and a sense of place you can feel.

Because here at Hotel Woolstore 1888, every great story begins with someone who truly cares.